Taking a few simple steps before the plumber arrives can help minimise damage and make the repair process easier.
Turn off the water at the main stopcock, usually located near the front boundary or water meter. If possible, open a tap to help release pressure from the system.
Stop using all drains, toilets, and appliances that discharge water. Keep children and pets clear of any pooling wastewater.
Turn off the gas supply at the meter if safe to do so. Open windows and doors for ventilation. Do not use electrical switches, flames, or anything that could create a spark. Move outside and call the plumber from a safe distance.
If the unit is leaking, has stopped working or appears unsafe, turn it off if possible and call for an emergency assessment.
AR Plumbing Service is based in Pottsville and covers the Tweed Shire from Brunswick Heads through to Tweed Heads, including inland areas such as Murwillumbah, Burringbar, and Stokers Siding. Coastal properties across Kingscliff, Cabarita Beach, and Hastings Point are within the regular service area.
The Tweed region includes a mix of older fibro and brick homes with ageing copper and galvanised steel plumbing, alongside newer builds with PVC and PEX systems. Both are prone to failure without warning — corroded joints on older systems and fitting faults on newer ones. A local emergency plumber who understands the area's property types and water supply infrastructure can diagnose faster and carry the right parts for common repairs.
Whatever time of day, the response process is the same — call, describe the issue, and get a licensed plumber on the way.
Ready to book?
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Tania SheppardTrustindex verifies that the original source of the review is Google.
Called Aiden in a panic after cutting a water hose on my fridge I thought was disconnected and he sent Kieran around within 10 min who fixed the issue with a smile and very quickly. Also checked and made sure everything was working before he left Highly recommended and more than 🌟🌟🌟🌟🌟 stars 🌟 in my book! Thank you![]()
Lorriane McCormackTrustindex verifies that the original source of the review is Google.
Highly recommend these guys, fast and efficient service at short notice today![]()
Joshua HollandTrustindex verifies that the original source of the review is Google.
Highly recommend. Great to have a trade turn up on time and do a good honest job. Will use again for sure, thanks guys.![]()
Lina NoonanTrustindex verifies that the original source of the review is Google.
On more than one occasion Ayden has gone above and beyond to make sure that we did not have to have cold showers! Cant recommend his prompt service highly enough.![]()
karen wightmanTrustindex verifies that the original source of the review is Google.
Working with Ayden of AR Plumbing Service and his dream team from the start of the project to completion has been outstanding. Ayden is both personable and professional making the experience stress free. The workmanship is extremely high quality with every attention to detail. I am beyond excited about my new bathroom and kitchen… a total dream come true, thank you so very much🌟.![]()
Jordan HarmanTrustindex verifies that the original source of the review is Google.
The AR plumbing team is always prompt with great, personable service. Highly recommend![]()
Philip WellsTrustindex verifies that the original source of the review is Google.
Ayden is an awesome plumber that really cares about his customers. I would highly reckoned you make use of his services.![]()
Janelle BaileyTrustindex verifies that the original source of the review is Google.
Excellent service, they went out of their way to get my job done as soon as possible. They were prompt, friendly and very professional.I will certainly use them again.![]()
Julee StaceyTrustindex verifies that the original source of the review is Google.
Aiden was professional and quick service..Google rating score: 5.0 of 5, based on 18 reviews
No. AR Plumbing Service does not charge a callout fee for emergency work, including after-hours, weekends and public holidays. The quote is provided on site before any work starts.
Response times depend on the current workload and the details of the plumbing issue. Call 0431 875 044 to discuss the issue and get an estimated timeframe for arrival.
Any plumbing fault that risks water damage, health hazards, or loss of essential services. Burst pipes, gas leaks, sewer overflows, and complete hot water system failures all qualify. If the issue can safely wait until the next business day, it may be more cost-effective to book a standard appointment.
For burst pipes or major leaks, yes. Turn off the main stopcock near the water meter and open a low-point tap to release pressure. If you cannot locate the shut-off, the plumber can talk you through it over the phone.
Yes. The team handles gas leak detection, gas fitting repairs and urgent gas plumbing issues. If you suspect a gas leak, turn off the supply at the meter, ventilate the area, move outside, and call from a safe location.